Client Instructions

Before Surgery
  1. An appointment is required. Call 423-877-9966 to schedule your animal for surgery. We experience a high volume of calls. Please be patient. We want to help you.

  2. NOTE: The following is very important for the safety of your animal. Animals must be kept indoors or confined where they cannot consume food and water other than as directed here. 
    FOOD: For adult dogs over 10 pounds and adult cats: No food after midnight.
    Adult dogs 10 pounds or less and small puppies and kittens four months and younger: May have 1/3 of a normal meal before 7 AM. No food after 7 AM.

  3. Animals should always be current on vaccinations. However we realize this is not always possible. If your animal does not have a current rabies vaccine, we will administer one at the time of surgery for $12.00. If your animal is current on its rabies vaccine, please bring proof in the form of a certificate, not a tag.

  4. Other vaccines and services are available at time of surgery, and we will be happy to give you this information when you schedule your appointment or at check in.

  5. Check in time is 8:00 AM. Please be on time. We have a very strict surgical schedule that lets us give the best care to large numbers of your pets.

  6. Please leave dogs in your car until you have checked in. All dogs must be on a leash. Cats must be in separate carriers and you may bring them inside to check in. If you do not have a carrier you may purchase a cardboard carrier for $8.00.

  7. Please complete the Admission Form when you arrive. To save time you may pick up paperwork before your surgery day.
    We only accept cash, and prefer that you pay for services at time of check-in. This makes check out much easier for everyone.

  8. Monday through Thursday: Your animal will stay overnight and be released AT 7:30 sharp the following morning. Friday: Your animal must be picked up AT 4 PM sharp. All animals are given a snack after surgery and recover cozied up in fleece blankets.

After Surgery

Animals are to be picked up at 7:30 AM sharp the following morning (or 4 PM sharp on Friday). You will receive an itemized invoice, along with a full explanation of post-op care for your animal before leaving the clinic. Any questions or concerns are welcomed. Listed below are highlights of this care:

  1. Your animal has had major surgery. Keep an eye on the incision area daily. What you see when you leave is considered normal. There should be no drainage, redness or swelling.

  2. Activity level should be kept to a minimum for a full 7-10 days. No running, jumping, playing, swimming. Pets must be kept indoors where they can stay clean, dry, and warm. Do not bathe your pet for at least 10 days. Dogs and cats have internal and external sutures that provide strength to the tissue as they heal. Strenuous activity can disrupt this healing process.

  3. Your animal should not lick the incision. If this occurs you should purchase an e-collar to prevent licking and chewing.

  4. If your female dog or cat was in heat at the time of surgery, you must keep her away from un-neutered males for at least two weeks. While they cannot become pregnant, they will still attract intact males for a short period of time. If a male attempts to breed the female, it can cause serious, possibly life-threatening damage to the female.

  5. Sutures are absorbable. Do not clean or apply topical ointment to the Incision site.

  6. Appetite should return to normal within 24 hours of surgery. Lethargy lasting for more than 24 hours after surgery is not normal and you should contact us immediately. Do not change your pet’s diet at this time.

Call us immediately if you have any concerns or questions. We check messages until 6pm, seven days per week.

View the information on this page in PDF format that you can save and print.

Spay or Neuter your pet...and be the solution to pet overpopulation.

Wally's Friends is a 501(c)(3) organization; all donations are tax deductible to the extent the law allows.